Dispute Resolution

Marge Jewelry values fairness, transparency, and customer satisfaction. In the event of any concern, complaint, or dispute arising from a purchase, customization, payment, delivery, or use of our website, we encourage customers to first contact our customer service team so we can promptly address and resolve the matter.

1. Initial Resolution
Customers may reach us through our official contact details provided on the website. We commit to reviewing and responding to concerns within a reasonable period and will make good-faith efforts to resolve disputes amicably.

2. Escalation
If a concern cannot be resolved through direct communication, both parties agree to pursue resolution through mediation or alternative dispute resolution (ADR) methods before resorting to formal legal action.

3. Governing Law and Venue
Any dispute shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Should legal action become necessary, the proper courts of the Philippines shall have exclusive jurisdiction.

4. Payment-Related Disputes
For transactions processed through third-party payment providers (such as PayMongo), customers agree that payment-related disputes may also be subject to the dispute resolution procedures of the relevant payment provider, without prejudice to Marge Jewelry’s own review and assistance.

By transacting with Marge Jewelry, customers acknowledge and agree to this Dispute Resolution Policy.

Nothing in this policy limits a consumer’s rights under applicable Philippine consumer protection laws.